George IV Hotel Manager Hamid Wins for Fourth Time!
9th April 13
Alfa Travel, always famous for their outstanding guest service, is proud to announce details of the latest winners in its much celebrated Leisureplex Hotel Manager of the Year awards programme. These highly coveted awards are judged on the work put in by each of the 20 hotel teams over the past twelve months and are determined by feedback from the questionnaires received from Alfa guests covering areas such as food quality, housekeeping and entertainment. We think that this makes them all the more special for the winning hotels and with the high response rate of 96% of questionnaires being completed and returned, we believe our guests like to be involved in ensuring we provide the best holiday experience.
General Manager - Hamid Khoshneviszadeh
The George IV Hotel
Hamid celebrated his fourth successive win as Leisureplex Hotel Manager of the Year. Hamid is equally well known for his dry wit and humorous nature as he is for his rigorous, impeccable hotel standards. Hamid boasts an outstanding record of achievement with a career dedicated to excellence in the hospitality industry.
Hamid and his team have worked hard to instil Leisureplex service standards into the Grade II listed hotel. Indeed, Hamid has overcome considerable operational difficulties to win the award for 2012 as the George IV underwent major refurbishment work. Hamid proved himself a most worthy winner by retaining guest satisfaction levels- despite the disruption of the renovation work. A modest Hamid said, “Whilst winning is a great honour I must pay tribute to my fellow managers- many of whom operate much bigger hotels, who consistently do such a great job in looking after our guests.”
This years runners up were William Honeyball of the Selborne Hotel in Dunoon and Lucas Jans of the Royal Norfolk, Bognor Regis. Special mention was also given to Alex Hallett, manager of Leisurelex’s newest acquisition The Queens Hotel in Blackpool.
Veronica Gorman, Customer Services Manager said, “This year there was only a difference of 2% between 1st, 2nd & 3rd place. The excellent standards of customer service achieved will be hard to exceed but I know that every hotel manager is committed to being the very best in the business.”
Leisureplex Hotel brochures can be obtained by calling our reservations team on 08451 305666 or may be requested online www.alfatravel.co.uk