Privacy Notice

Your privacy is of utmost importance to us and we will never sell your information to third parties, or share it with other organisations, unless necessary to perform our contract with you, or to provide you with exclusive offers and news from Leisureplex Hotels or our sister company Alfa Travel.

Leisureplex Hotels Limited acts as the Data Controller in respect of personal data provided and complies with relevant data protection legislation, including the Data Protection Act 1998 and General Data Protection Regulation (Regulation (EU) 2016/679). Leisureplex Hotels Limited can be contacted by telephoning 01257 248000, writing to Leisureplex Hotels Limited, Alfa Building, Euxton Lane, Chorley, PR7 6AF, or by emailing [email protected]. Our Data Protection Officer is Emma Russell, who can be contacted via the details above.

We process data for two purposes;

  1. For performance of our contract with you.
  2. For Marketing purposes to provide you with exclusive offers and news from Leisureplex Hotels Limited or our sister company Alfa Travel Limited.

Performance of contract

We process your data on the basis that it is necessary for performance of the holiday contract. We will share your data with any third parties necessary in order to provide the holiday or accommodation package purchased. This may include merchant service providers, hotels, ferry companies, travel insurers, as relevant to the range of products or services you have purchased. If you have specific health requirements that fall under our special requests, these will also be shared with third parties as required to perform the contract. We do not share your data with any organisations outside the EEA.

If we do not hold adequate personal data about you or other guests travelling with you on your booking (including relevant health conditions), then we may not be able to perform our holiday contract with you adequately, or in extreme cases at all.

Marketing

Leisureplex Hotels Limited and Alfa Travel Limited, are part of the Alfa Leisureplex Group and have shared marketing databases. Both Companies may process your personal data for direct marketing purposes.

We process your data on the basis of legitimate interest if you have previously entered into a holiday contract with us, have previously requested that we send you a brochure; or if you have provided us with your personal details at one of our marketing events.

When none of the above circumstances apply, we only process your data of you have given us consent to do so.

We share your data with third party organisations for marketing purposes only when it is required to send our marketing literature to you. Organisations with which we may share your data include, mailing houses, printers and email providers. These organisations will not use or share your information, for any other purpose other than is necessary to send our marketing literature to you.

We will never sell or pass on your data, so that other organisations can use it to send you their marketing literature.

If you wish to unsubscribe from our direct marketing, you can do so by telephoning 01257 248008, writing to Customer Relations, Alfa Travel Limited, Alfa Building, Euxton Lane, Chorley, PR7 6AF, or by emailing [email protected].

How long we hold your data for

We keep your details on file for 10 years and we do not send marketing literature to you more than 10 years after your last holiday with us or brochure request made.

Data access requests

You have the right to;

If you wish to request any of the above, you can do so by telephoning 01257 248008, writing to Customer Relations, Leisureplex Hotels Limited, Alfa Building, Euxton Lane, Chorley, PR7 6AF, or by emailing [email protected].

If you are not happy with how we are using your data

If you wish to make a complaint about how we have processed your personal data, you can do so by contacting The Information Commissioners Office (ICO), whose details can be found at www.ico.org.uk.