Hotel Manager of the Year 2013
7th February 14
Leisureplex George IV Hotel Manager Hamid Wins for Record Fifth Time!
Alfa Travel, renowned for their outstanding guest service, is proud to announce details of the latest winners in its much celebrated Leisureplex Hotel Manager of the Year awards programme. These highly coveted awards are judged on the work put in by each of the 20 hotel teams over the past twelve months and are determined by feedback from the questionnaires received from Alfa guests covering areas such as food quality, housekeeping and entertainment. We think that this makes them all the more special for the winning hotels and with the high response rate of 96% of questionnaires being completed and returned, we believe our guests like to be involved in ensuring we provide the best holiday experience.
General Manager - Hamid Khoshneviszadeh
Hotel – The George IV Hotel
Hamid celebrated his fifth successive win as Leisureplex Hotel Manager of the Year. Hamid is equally well known for his dry wit and humorous nature as he is for his rigorous, impeccable hotel standards. Hamid boasts an outstanding record of achievement with a career dedicated to excellence in the hospitality industry.
Hamid and his team have worked hard to instil Leisureplex service standards into the Grade II listed hotel. A modest Hamid said, “Whilst winning is a great honour I must pay tribute to my fellow managers- many of whom operate much bigger hotels, who consistently do such a great job in looking after our guests.”
This year’s joint runners up were Emil Hristov of the Hydro Hotel in Llandudno and Ingo Maxfield of the Cottage, St. Ives and previously, Imperial hotel, Ilfracombe. Emil also won the Managing Director’s Discretionary Award after successfully taking over the reins of the Hydro Hotel.
Veronica Gorman, Customer Services Manager said, “This year there was only a difference of 1% between 1st and the joint runners up. The excellent standards of customer service achieved will be hard to exceed but I know that every hotel manager is committed to being the very best in the business.”
Leisureplex Hotel brochures can be requested by calling our friendly reservations team on 08451 305888 or visit our website at www.alfatravel.co.uk