29th June 09
Lucas Jans Wins Hotel Manager of the Year 2nd Year Running!
We are pleased to announce the winners in our much celebrated Hotel Manager of the Year awards programme. Competition for these awards is fierce and the winners are determined entirely by feedback from the questionnaires received from our guests. Last year 97% of questionnaires were completed and returned.
General Manager - Lucas Jans
Hotel- The Imperial Hotel
Lucas was also joint 1st in 2007 with Lisa Heeley from the Cavendish Hotel. For 2009 Lucas has transferred from the Imperial Hotel in Ilfracombe to the Hotel De Paris in Cromer. As well as taking on the role of Area Manager for Norfolk, SE, Isle of Wight and Dorset. Lucas is also charged with establishing a new national training hotel in Norfolk, will he be able to make his win a hat trick in 2009!
General Manager - Carl Milner
Hotel- The Devon Towers Hotel
Carl has worked for Leisureplex for many years and he has come in the top 3 before, but not for some time - the addition of Carl's wife to the Reception Team during the Spring of 2008 has given an edge to the management of the Devon Towers Hotel - will he make into 1st place next time?
General Manager - William Honeyball
Hotel- The Selborne Hotel
In his role as the Area Manager for Scotland, Criccieth and the North East of England, William brings a wealth of experience to the management team - William has achieved many top 3 places in the near 15 years of his managing a Leisureplex Hotel and it seems that as the years go by, William just gets better and better!
Well done to all our winners and their teams at the hotels!.
Veronica Gorman, Customer Services Manager said, “Thanks to the tremendous efforts of all of the Leisureplex staff, we were inundated with Customer compliment letters in 2008 and received a total of 674, an increase of 17.5% on the previous year. The excellent standards of customer service achieved in 2008 will be hard to exceed but I know that every hotel manager is committed to being the very best in the business.”
Leisureplex Hotel brochures can be obtained by calling our reservations team on 08451 305666 or may be requested online www.alfatravel.co.uk