Group F.A.Q.

How to Book

The method of making a booking depends on the type of booking you wish to make as follows:

Tour Operators and Group Organisers - Groups of More than 20 Guests

If you have a coach and wish to book a stay for your group, use the Group Availability page to find suitable hotel availability. Then contact our Groups Department on 01257 248011 to discuss your requirements in detail. They will send you a contract to confirm your reservation.

Booking Conditions - Groups 

Once you have made a booking with our Groups Department, they will send you a written contract showing all the terms of our agreement with you. Your booking is confirmed once you have signed the contract and sent us the Booking Fee of £100 per group arrival.

To download a copy of the full booking conditions, click on "Booking Conditions" in our Downloads menu.

Notes for Group Organisers

We have been catering for groups in our hotels for more than 25 years and our Notes for Group Organisers provides detailed advice on how to get the most out of your stay with us. To download a copy, please click on "Notes for Group Organisers" in our Downloads menu.

Clients with Special Needs

We draw an important distinction between a "Special Need" and a "Special Request". A Special Request is something which you would like but is not essential to your decision to book the holiday. A Special Need requires more detailed intervention from our Customer Care staff. To take an example: if you have difficulty climbing stairs, you would probably want to request a low floor room However, that is not enough to guarantee you a low floor room, since it is very likely there will be many others also making a similar request.

If you have Special Needs that you need to advise us about, then please call our Customer Services Team on 01257 248014 or email [email protected]

Mobility Impairment

If you have a serious mobility impairment, you must contact our Customer Care staff and ask them to make contact with the hotel for you. It is simplest to do this by telephoning 01257 248014 or alternatively by email to [email protected] Do not forget to include your telephone number so they can discuss your needs with you if necessary.


It is not always possible to park a motorised scooter inside the hotel and we advise clients wishing to use these devices to ensure they have sufficient insurance and/or a suitable security device to enable it to be left outside if necessary.

We strongly advise clients wishing to use a motorised wheelchair to contact our Customer Care Department so that they can contact the hotel on your behalf and establish whether suitable charging facilities are available.

Special Diets

We can cater for mosts diets but in some cases, we may need advance warning. If you need a specific diet, please advise the hotel prior to arrival.

Client Confidentiality

When you provide name and address, we store it on our computer and may use it to provide you with new editions of our Leisureplex and Alfa Travel brochures brochure and special offers as these become available.

If you do not wish us to include you on our mailing list, please send an e-mail to [email protected] and we will ensure you are not sent any further publicity material.

Under the Data Protection Act, you have a right to access the personal data we hold on you. You must make any request for access in writing and we have up to 40 days to respond. We may not respond if in doing so we would be forced to disclose to you information concerning another individual. We charge a £5 fee for this service. Our mailing list is entirely confidential to Leisureplex Ltd and our sister company Alfa Travel Ltd and we do not make it available to any other company.


For group bookings of 20+ guests the following cancellation terms apply, please click on "Group Booking Cancellations" in our Downloads menu. If you require any further information please email [email protected]

Organiser Feedback

If you wish to give feedback please email [email protected]

Sample Menu

To view our Leisureplex sample menu, please click on "Leisureplex Menus" in our Downloads menu.

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